Below FAQ are some common concerns of our clients before purchasing a product, if you have other questions, please just send it to support@pharaohstore.com
Jewelry is made in the USA.
Other items depend on your country of residence. We are working with more than 5 factories in North America, Europe and Asia. Where it's made, depends on what factory is closest to you and which has the capacity to take orders (especially around December our factories are packed with orders). This way you can be certain your item is at your doorstep the fastest way possible :)
We ship to more than 200 countries of the world.

but we are sorry to say that we can not ship to these countries at the moment.

Afghanistan, El Salvador, Maldives, SeaGround, Algeria, Equatorial, Guinea, Mali, Swaziland, Anjun, Georgia, Gambia, Mauritania, Tajikistan, Ascension Island [England], Guinea, Monaco, The Republic of the Congo, Away [England], Guyana, Mongolia ,Togo, Bahamas, Honduras, Morocco, Tunisia, Bangladesh, Iraq, Mozambique. Turkmenistan, Bangladesh, Ivory Coast, Mozambique, Tuvalu, Botswana, Jamaica, New Caledonia, Uganda, Burma, Kiribati, Niger, Uzbekistan, Cape Verde, Kosovo, North Korea, Vanuatu, Chad, Kuwait, Palau, Vatican, Comoros, Land Islands [Finland], Palestine, Venezuela, Cuba, Laos, Peru, Zimbabwe, Dominic, Libya, Qatar, Dominica, Madagascar, SAO tome and principe.
All Over Printed design is made with high-quality, wrinkle free and soft to the hand, 100% spun polyester that delivers the look and feels of organic cotton without ever cracking, peeling flaking or shrinking. able to withstand festivals, late nights. According to each bulk of fabric we got, they can be slightly different but it is not too much. We absolutely always keep product quality as our first priority.
1-Temperature below 40 degrees C. 2-Do not add bleach 3-Set low iron 4-hang it dry
Once you order on Pharaoh Store, you will receive an order confirmation email. your order will be processed in 3-10 days, once it's shipped you'll receive an email, click on the link to view your order status page, there you will see the tracking number on the order information page in our site and a link where you can enter and track it.
We work with different factories for our items to ensure the best quality possible. it's possible that you will receive 2 packages or more.
Our products take an estimate of 3-10 days for production, adding to that the shipping times below
USA Rest of World
Jewelry 2-3 days 6-10 days
Apparel 4-12 days 8-20 days
Wall Decor 8-10 days 20-45 days
Everything Else 4-15 days 3-20 days

Note that how long shipping takes really depends on where you are from. To make it easy for you we created this simple table to help you estimate.

* Please note that all our items are created manually. Therefore it can be that the end product you'll receive can slightly differ from our product photos. Please allow slight differences lining up at the seam since It's not possible to perfectly align patterns or images from front to back.

Please note that

* We are NOT responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.

*The estimated time of arrival above is regarded under normal condition of weather, ...

* When it's the high peak of demand for logistics or holiday/festival/disaster/strike/demonstration... it will be slower according to the incidents which we can not control. However, we will have your order delivered or refunded if it gets lost.
Orders over $75:
FREE SHIPPING.

Orders below $75:
Domestic (US): $4.99
International: $6.99
*You want a refund/return because you "changed your mind". We print on demand and therefore we cannot accept returns with that inquiry.
*You do not contact us to have your return request reviewed and approved by our team, prior to you sending your product back.
*The item(s) have been worn or washed
*The item(s) have been altered in any way
*The item(s) are in any way defective from the original and saleable condition unless the condition is our fault
*The item(s) do not have the original tags on them
*The item(s) have some redundant thread that can be cut/fixed easily.
*The item(s) were discounted 20% or more.
*Our tags are cut, damaged in any way.
ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT.

PLEASE CONTACT US TO HAVE YOUR PROBLEM REVIEWED AND SOLVED
***

Requests for returns, exchanges or refunds must be made within 10 days of receiving your order.
Please keep the shipping label in case of incidents.
Do NOT return the order by your own before contacting us first.
Do NOT use the returned address on the shipping label. It's just for shippers, NOT recipients.
After receiving your response, we will review and respond to you via your email address ASAP.


We do not accept returns or exchanges in these situations...

*You want a refund/return because you "changed your mind". We print on demand and therefore we cannot accept returns with that inquiry.
*You do not contact us to have your return request reviewed and approved by our team, prior to you sending your product back.
*The item(s) have been worn or washed
*The item(s) have been altered in any way
*The item(s) are in any way defective from the original and saleable condition unless the condition is our fault
*The item(s) do not have the original tags on them
*The item(s) have some redundant thread that can be cut/fixed easily.
*The item(s) were discounted 20% or more.
*Our tags are cut, damaged in any way.
Kindly keep in mind that we produce on demand. We do not stock items. Once an item is being printed, unfortunately it can not be used for any purpose.
but we will support as much as possible for these cases.

As long as your items are not shipped yet, you can still cancel your order, just free or not.

PLEASE CONSIDER THE TIMELINE BELOW

Since your order is placed The fee charged for cancel/change of order

0-12 hours - Free cancel or change order information

12-48 hours - Cancel: 5 USD/item for fee

>48 hours - Cancel: Non-accepted


***Note: The fee charged stated above is not included the difference between the origin price and after-change price.
To submit your cancel/change order please kindly contact us.
Yes you can, but once your order is being printed, unfortunately we cannot change the order for free anymore. Once it is shipped out, we can not cancel it anymore.

PLEASE CONSIDER THE TIMELINE BELOW

Since your order is placed The fee charged for cancel/change of order

0-12 hours - Free cancel or change order information

12-48 hours - Cancel: 5 USD/item for fee

>48 hours - Cancel: Non-accepted


***Note: The fee charged stated above is not included the difference between the origin price and after-change price.
To submit your change order please kindly contact us.
It depends, for some products, as long as your item is not shipped yet, we can still change this for free. For some others, the shipping label would be printed within 12 hours after your order placing, we can not change the shipping address then. For all, once the order is shipped out (you will receive tracking info when shipped), it is out of our hands.
If that is the case you need to contact the carrier who is delivering your items.

So if you need to change the shipping address, please contact us immediately.
We are sorry to hear about the custom fee, however it is beyond our control. This is not a fee imposed nor collected by our company. Unfortunately some governments randomly pick packages they check and decide to charge extra for import.

Sorry for any inconvenience caused, but there is literally nothing we can do about this.
Can I use multiple discount codes on one order?
In Pharaoh Store we pride ourselves with our items quality.We also love the fact that you will have a Limited Edition Item. Our items can only be bought in our store and nowhere else! Besides, we work with the best designers in the world. the deal of paying them for royalty of the designs are a bit expensive. But you know, these ancient Egyptian designs exist nowhere! we have only the option to pay.
We also work with the best sewers in the bizz. Did you know that you cannot break the seams of our items no matter how hard you try?

Other than that; All our items are hand made in North America, Europe or Asia depending on capacity. We print, cut and sew your order by hand. Our items are printed on demand. This means, when your order comes in our creation process starts. Our goods are all design fashion.

Unfortunately - Great quality comes with a price. Therefore we have to price our items like we do to maintain great quality. Yes, it is pricier than normal, but you will receive an item of topnotch quality that will last way longer than any other similar item you will purchase from another store.

Other than that we work with materials that are top of the bill. We do not settle for materials that are not up to par or lose it's vibrancy when stretching. We only work with fabrics and printing techniques that we have seen ourselves. This is what it makes it a little more pricey, but worth it even more.
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